Shipping policy

Last Updated: September 11, 2026

Geography:
We currently offer shipping across Canada and the United States through trusted shipping partners to ensure your order is handled with care.

Cost:
We offer free standard shipping on orders of $100 CAD or more across all Canadian provinces and territories, and on orders of $125 USD or more within the United States.

Canadian orders below $100 CAD are subject to the following regional flat-rate shipping fees:

  • British Columbia: $13.95 CAD
  • Alberta and Saskatchewan: $14.95 CAD
  • Manitoba, Ontario and Quebec: $16.95 CAD
  • Atlantic Canada: $19.95 CAD
  • Yukon, the Northwest Territories and Nunavut: $35.00 CAD

Atlantic Canada includes New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador.

U.S. orders below $125 USD are subject to a standard shipping fee of $15.00 USD.

U.S. customers may also select Priority Express Shipping for a flat rate of $39.00 USD, regardless of order value. This service provides faster delivery and is not eligible for free-shipping promotions.

For refunds made in accordance with our Refunds and Return Policy, the original standard shipping fee and any applicable taxes will be deducted from the final return amount.

U.S. Tariffs, Customs and Duties:

U.S. customers will not be responsible for any additional duties, customs fees, brokerage fees, or other import-related charges associated with their order. If any such charges apply, they will be covered by Emeri, so there will be no surprise import charges upon delivery.

Timeline:

We strive to ship orders as quickly as possible. You can expect a shipping confirmation email within 1–2 business days after placing your order.

Delivery timelines shown at checkout are estimates only and may vary due to factors such as promotional periods, holidays, or carrier delays.

Delivery Assistance and Support:

We do our best to make sure every order arrives safely and on time. Once your package leaves our facility, it is in the hands of our trusted delivery partners. If your order shows as delivered but you have not received it, we recommend first checking with your neighbours, local post office, and any designated pickup location included in your tracking information.

While Emeri is not responsible for lost, stolen, or misdelivered packages once they are marked as delivered, our team is always happy to guide you through the next steps with the carrier and provide any information needed to file a claim or locate your order.

If an order is returned to us because it was not picked up from a designated location, post office, or delivery point within the carrier’s holding period, Emeri will cover the cost incurred for the return shipment. The customer will be responsible for the cost of reshipping the package to their delivery address. We will always notify you before resending the order and confirm the additional shipping fee at that time.

Questions and Feedback:

If your order has not arrived within the estimated delivery window, please contact us at support@enjoyemeri.com and our team will be happy to assist.